KrazyWorks Forum is a good place to start if you have a question. Take a quick look at the discussion threads to see if your question was already answered. If you don’t find anything, feel free to start a new thread and one of our support analysts will help you out.
You must have a valid support contract to submit a trouble ticket. Should you submit a trouble ticket or a service request? A trouble ticket is to report something that worked but doesn’t work anymore. A service request is to add, modify, or remove a feature or a service. Response priority for your trouble ticket will be based on the service level agreement as specified by the contract. A support representative may ask you to provide a support contract number. You can also check the status of your existing trouble ticket.
A formal way to submit a service request is to fill out one of the forms below. Your request will be assigned a number and an analyst will contact you shortly. You must have a valid support contract to submit a service request. A support representative may ask you to provide a support contract number. If you are a new customer, please contact our Sales Department.
Please select a form that appears most appropriate for the type of service you are requesting. If you don’t see an appropriate match, please use the General Service Request.
- Network & Firewall Service
- Backups & Disaster Recovery Service
- HA & HPC Cluster Service
- General Unix Server Service
- Web Development Service
- General Service Request
You can email our support department using the information below. All emails will be answered in the order they were received. If you have a support contract, this entitles you to priority response and you should submit a Service Request instead.